Arbor Parent App – Troubleshooting

If you’re having trouble getting into the Arbor Parent App, please work through the steps below.

Step 1: Try the Arbor website instead of the app

Go to hall-cross-academy.uk.arbor.education in a web browser and log in with the same email address and password you use for the app.

• If you can log in on the website, your account is working and the problem is with the app itself. Go to Step 2.
• If you can’t log in on the website either, go to Step 3.

Step 2: Fixing problems with the app

• Log out of the app and log back in from scratch. This fixes most problems.
• If you can’t log out, delete the app from your phone, reinstall it from the App Store or Google Play, and log in again.

Children at more than one school? If you have children at other schools that also use Arbor, the app can sometimes have trouble showing the right school. This is a known issue with the app, and we can’t control how the app behaves. If this affects you, please use the website at hall-cross-academy.uk.arbor.education for your Hall Cross child. The website gives you access to the same information.

Step 3: Problems logging in on the website

On the login page at hall-cross-academy.uk.arbor.education, click either:

• First time logging in if you’ve never set up your account, or
• Forgotten Password if you’ve set up your account before but can’t get in.

Then follow the instructions in the email you receive.

Step 4: Still stuck? Contact us
If either of those options shows an error message, please get in touch using the form below and include:

• The exact wording of the error message (a screenshot or a copy of the text is ideal)
• Your name
• The name of your child or children at Hall Cross

These details help us sort the problem out as quickly as possible.